Support & Service WordPress

Wordpress Support & Service We offer you Wordpress immediate help You have problems with your Wordpress website? You want to install new plugins and need help? You want to optimize or rebuild your website and would like to have support from experts?

Or are you not sure yet how your new website should look like and on which system it should be based and would like to get general information about the various website systems and Wordpress in particular? We are happy to help you. Give us a call, describe your project or problem and we will advise you on how we can best help. Our phone number: 0049 9384/7219155 If you need immediate help, we offer you the possibility to book the work volume estimated during the initial consultation or the scope of services in 30-minute intervals directly here.

In order to clarify how the procedure for immediate assistance is, we would like to present the individual steps to you here once in detail.

Step 1:

Call us so that we can talk through the problem / task in an initial consultation and estimate the expected work time required.

Step 2:

Book the hourly contingent mentioned here. Select the desired payment method and complete the purchase. Please note that in case of emergencies, we can provide faster assistance if you choose a direct payment method such as PayPal, credit card or instant bank transfer, as we will receive the money immediately after sending the payment. You will also receive an invoice for the booked hourly quota directly.

Step 3:

As soon as the money has been credited to our account, you will receive a download link by mail. Behind it is our service contract. Please read the contract carefully and fill in the empty lines completely. Please make sure that the description of the work to be done is as detailed as possible, so that there are no misunderstandings later on. Sign the contract and send it back to us by mail or fax. If necessary, please also fill in the supplementary sheet so that we have all the necessary access data to be able to work on your website. Of course, all data will be kept strictly confidential.

Step 4:

We check the contract. Above all, of course, the description of the work to be performed, in order to exclude misunderstandings or to be able to ask again if necessary. If everything is in order and the task is clear, we will return the contract to you with our signature.

Step 5:

We will start with the work specified in the contract and, if necessary, inform you about important intermediate steps or after completion / troubleshooting.

Please note: The presumably required time contingent is estimated in advance by our experts to the best of our knowledge and belief. However, since websites are sometimes complex programming, we are unfortunately not always right. So if you have time left on your hourly account after bug fixing / completion, this will be saved in our system and can be used for later work. A refund is not possible. If your time quota is exceeded, the work will be stopped after the time has expired and you will be informed immediately. In most cases, a time overrun is foreseeable after a short period of time, in which case we will of course inform you immediately before the hourly quota expires. In a personal conversation we can then clarify which work has already been done, which work is still pending and you will be given a new time estimate. If you agree, you can also book the new time quota again via this page. A new contract is then of course not necessary. As soon as we have received the payment, the work will be continued. The billing is done in 15-minute intervals.

Information on revocation The revocation period for service contracts begins with the conclusion of the contract, § 355 para 2 BGB n.F. and is 14 days. However, we can also start with the service before, provided that you have explicitly signed in the contract that you waive the right of withdrawal. Otherwise, work will not begin until the right of withdrawal for service contracts has expired - i.e. after 14 days.

Translated with www.DeepL.com/Translator (free version)