Support & Service PrestaShop

PrestaShop Support & Service We offer PrestaShop immediate help You have problems with your PrestaShop? You want to install new modules and need help? You want to optimize your store and would like to have expert support? Or would you like to get general information about PrestaShop, the advantages of the store system and its functionality? We will be happy to help you. Call us, tell us about your project or problem and we will advise you on how we can best help.our phone number: 0049 9384/7219155

If you need immediate help, we offer you the possibility to book the volume of work estimated during the initial consultation or the scope of services in 30-minute intervals directly here.

In order to clarify how the procedure for immediate assistance is, we would like to present the individual steps to you here once in detail.

Step 1:

Call us so that we can talk through the problem/task in an initial consultation and estimate the expected work time required.

Step 2:

Book the hourly contingent mentioned here. Select your preferred payment method and complete the purchase. Please note that we can provide faster assistance if you choose a direct payment method such as PayPal, credit card or instant bank transfer, as we receive the money immediately after sending the payment. You will also receive an invoice for the booked hourly quota directly.

Step 3:

As soon as the money has been credited to our account, you will receive a download link by mail. Behind it is our service contract. Please read the contract carefully and fill in the empty lines completely. Please make sure that the description of the work to be done is as detailed as possible, so that there are no misunderstandings later on. Sign the contract and send it back to us by mail or fax. If necessary, please also fill out the supplementary sheet so that we have all the necessary access data to be able to work on your store. Of course, all data will be treated strictly confidential.

Step 4:

We check the contract. Above all, of course, the description of the work to be performed, in order to exclude misunderstandings or, if necessary, to be able to ask again. If everything is in order and the task is clear, we will return the contract to you with our signature.

Step 5:

We will start with the work specified in the contract and, if necessary, inform you about important intermediate steps or after completion / troubleshooting.

Please note: The presumably required time contingent is estimated in advance by our experts to the best of our knowledge and belief. However, since online stores are complex programs, we are unfortunately not always right.

So if you have time left on your hourly account after troubleshooting / completion, this will be saved in our system and can be used for later work. A refund is not possible. If your time quota is exceeded, the work will be stopped after the time has expired and you will be informed immediately. In most cases, a time overrun is foreseeable after a short period of time, in which case we will of course inform you immediately before the hourly quota expires. In a personal conversation we can then clarify which work has already been done, which work is still pending and you will be given a new time estimate. If you agree, you can also book the new time quota again via this page. A new contract is then of course not necessary. As soon as we have received the payment, the work will be continued.

The billing is done in 15-minute intervals.

Information on revocation The revocation period for service contracts begins with the conclusion of the contract, § 355 para 2 BGB n.F. and is 14 days. However, we can also start with the service before, provided that you have explicitly signed in the contract that you waive the right of withdrawal. Otherwise, work will not begin until the right of withdrawal for service contracts has expired - i.e. after 14 days.

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